Returns and Exchanges

At Todanua Boutique, we want you to feel confident and satisfied with your purchase. This Returns & Exchanges Policy explains how returns and exchanges are handled, in accordance with applicable U.S. consumer-protection laws.

1. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable law. If a product is faulty, unsafe, not of acceptable quality, or not as described, you are entitled to a repair, replacement, or refund as required by law.

2. Returns Eligibility

You may request a change-of-mind return or a size exchange within 30 days after receiving your order.

For change-of-mind returns and size exchanges, items must be unused and unwashed, with tags attached and hygiene seals intact where provided. Proof of purchase is required.

3. Change of Mind

We accept change-of-mind returns under the conditions above. Customers are responsible for return shipping costs.

4. Defective or incorrect items

If you receive a defective or incorrect item, email service@todanuaboutique.com with your order number and a description of the issue. We will send a replacement, and you will not need to return the defective or incorrect item. This replacement option does not limit your rights under applicable law.

5. Exchanges

If your item qualifies for an exchange:

  • Exchanges are subject to product availability
  • Exchanges are only offered for the same item or equivalent value
  • If the item is unavailable, a store credit or refund may be offered, in line with applicable law

6. How to Request a Return or Exchange

Email service@todanuaboutique.com with your order number and the reason for your request. We will send the return instructions and return address by email. Please contact us and receive these instructions before sending your package.

7. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns and size exchanges. Defective or incorrect items do not need to be returned; we will send a replacement.

Approved refunds are issued to the original payment method within 10 business days after approval of the return.

Shipping fees are non-refundable, except where required by law.

8. International Orders

For international orders:

  • Customers are responsible for customs duties, taxes, or import fees
  • Todanua Boutique is not responsible for delays caused by customs or third-party carriers

9. Contact Us

If you have any questions regarding returns or exchanges, our customer support team is happy to assist. Please reach out using the contact details available on our website.