Refund Policy

At Todanua Boutique, we value transparency, quality, and customer satisfaction. This Refund & Returns Policy has been prepared in accordance with the Australian Consumer Law (ACL) and applies to all purchases made through our website.

1. Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law, customers are entitled to a repair, replacement, or refund if goods:

  • Are faulty or defective

  • Are not of acceptable quality

  • Do not match their description or sample

  • Are unsafe or unfit for their intended purpose

These consumer guarantees apply regardless of any other policy stated on this page.

2. Change of Mind

Due to the intimate nature of lingerie products, we do not offer refunds for change of mind, including incorrect size selection or personal preference.

We strongly encourage customers to carefully review product descriptions and size guides before placing an order.

3. Returns Eligibility

Returns may be accepted only if:

  • The item is faulty or defective

  • The item received is incorrect (different from what was ordered)

  • The item has a manufacturing defect

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in original condition

  • Original tags, hygiene seals, and packaging must be intact

  • Proof of purchase is required

4. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Underwear and panties

  • Bodysuits worn against the skin

  • Accessories intended for intimate use

  • Items marked as Final Sale or Clearance

5. Return Process

If you believe your item qualifies for a return, please contact our customer support team within 7 days of receiving your order, providing:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect or issue

Once your return request is approved, we will provide instructions on how to proceed.

6. Refunds

  • Approved refunds will be issued to the original payment method

  • Refunds are processed after the returned item is received and inspected

  • Processing times may vary depending on your payment provider

Shipping fees are non-refundable, except where required under the Australian Consumer Law.

7. Exchanges and Store Credit

Where applicable, we may offer:

  • An exchange for the same item (subject to availability), or

  • Store credit to be used on future purchases

This will be determined based on the nature of the issue and in accordance with ACL requirements.

8. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • If the return is due to our error, reasonable return shipping costs will be covered by Todanua Boutique

9. International Orders

For international orders, Todanua Boutique is not responsible for:

  • Customs duties, taxes, or import fees

  • Delays caused by customs or third-party carriers

10. Contact Us

If you have any questions about this Refund & Returns Policy, please contact our customer support team through the contact information provided on our website.