Shipping & Delivery

At Todanua Boutique, we are committed to delivering your order with transparency and care. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered for both Australian and international customers.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Once processed, orders are shipped directly from our international fulfilment partners in China.

  • You will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Timeframes

Australia & International Orders

  • Standard International Shipping:
    Estimated delivery time is 7–21 business days from dispatch.

Delivery times may vary depending on:

  • Destination country and region

  • Customs clearance

  • Local postal services

  • Seasonal demand and carrier delays

Please note that delivery timeframes are estimates only and not guaranteed.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and order details.

  • Shipping fees are non-refundable, except where required under the Australian Consumer Law (e.g. faulty or incorrect items).

4. Customs, Duties & Import Taxes

For international shipments:

  • Orders may be subject to customs duties, taxes, or import fees, depending on the destination country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

  • Todanua Boutique is not responsible for delays caused by customs clearance.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–72 hours to appear after dispatch.

  • Tracking information can be viewed via the carrier’s website.

6. Delivery Issues

If your order is:

  • Delayed beyond the estimated timeframe

  • Lost in transit

  • Damaged upon arrival

Please contact our customer support team with:

  • Your order number

  • A brief description of the issue

  • Photos, if applicable

We will work with our shipping partners to assist you as quickly as possible.

7. Delays Beyond Our Control

Delivery delays may occur due to factors outside our control, including but not limited to:

  • Customs inspections

  • Carrier disruptions

  • Peak seasons or public holidays

  • Global logistics constraints

While we do our best to ensure timely delivery, Todanua Boutique cannot guarantee delivery dates.

8. Contact Us

If you have any questions regarding shipping, delivery times, or tracking, please contact our customer support team through the contact information provided on our website.