Returns and Exchanges

At Todanua Boutique, we want you to feel confident and satisfied with your purchase. This Returns & Exchanges Policy explains how returns and exchanges are handled, in accordance with the Australian Consumer Law (ACL).

1. Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If a product is faulty, unsafe, not of acceptable quality, or not as described, you are entitled to a repair, replacement, or refund, as required by law.

2. Returns Eligibility

Returns are accepted only in the following circumstances:

  • You received a faulty or defective item

  • You received an incorrect item

  • The item has a manufacturing defect

To qualify for a return:

  • The item must be unused, unworn, unwashed

  • Original tags, hygiene seals, and packaging must be intact

  • Proof of purchase is required

3. Change of Mind

Due to the intimate nature of our products, we do not accept returns or exchanges for change of mind, including:

  • Incorrect size selection

  • Personal preference

  • Ordering the wrong item

We strongly recommend reviewing product descriptions and our Size Guide before completing your purchase.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged, unless faulty:

  • Underwear and panties

  • Bodysuits worn against the skin

  • Intimate accessories

  • Items marked as Final Sale, Outlet, or Clearance

5. Exchanges

If your item qualifies for an exchange:

  • Exchanges are subject to product availability

  • Exchanges are only offered for the same item or equivalent value

  • If the item is unavailable, a store credit or refund may be offered, in line with ACL requirements

6. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team within 7 days of receiving your order, providing:

  • Order number

  • Description of the issue

  • Clear photos showing the defect or issue

Once approved, we will provide detailed return instructions.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • If the return is due to our error, reasonable return shipping costs will be covered by Todanua Boutique

Shipping fees are non-refundable, except where required by law.

8. International Orders

For international orders:

  • Customers are responsible for customs duties, taxes, or import fees

  • Todanua Boutique is not responsible for delays caused by customs or third-party carriers

9. Contact Us

If you have any questions regarding returns or exchanges, our customer support team is happy to assist. Please reach out using the contact details available on our website.