Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For change-of-mind returns and size exchanges, items must be unused and unwashed, with tags attached and hygiene seals intact where provided. Proof of purchase is required.

To start a return, you can contact us at service@todanuaboutique.com. We will send the return instructions and return address by email.

Please contact us and receive the return instructions before sending your package. Customers are responsible for return shipping costs for change-of-mind returns and size exchanges.

You can always contact us for any return question at service@todanuaboutique.com.

Damages and issues
If you receive a defective or incorrect item, email service@todanuaboutique.com with your order number and a description of the issue. We will send a replacement, and you will not need to return the defective or incorrect item. This replacement option does not limit your rights under applicable law.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on gift cards.

Exchanges
You may request a size exchange within 30 days after receiving your order. Customers are responsible for return shipping costs for size exchanges. Change-of-mind returns are also accepted within 30 days after receiving your order, under the conditions above.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Nothing in this section limits your rights under applicable law. Where applicable law provides otherwise, those legal rights take precedence.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue your refund to the original payment method within 10 business days after approval of the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@todanuaboutique.com.